Shipping & FAQ's

ORDERS & SHIPPING

Processing Time, Shipping Rates & Times 

Destination Order Processing Time Shipping Rates Shipping Times
All USA states, territories and military addresses within the United States 2 - 4 Business Days Free Shipping  Approx. 2 - 20 business days*

Australia

Canada

France

Netherlands

New Zealand

Norway

Spain

2 - 4 Business Days Flat Rate - US $4.99 Approx. 12 - 26 business days*
Other Countries / Worldwide 2 - 4 Business Days Flat Rate - US $7.99 Approx. 10 - 45 business days*

 
* Please note that these are only estimated shipping times. Our cute products are sourced from all over the world and shipping times depends from where they have shipped.  This means items are often dispatched directly from our suppliers / manufacturers to ensure we give you the best price possible. Also note that international trade delays like public holidays, weather downtime or customs delays may occur.

Christmas Shopping? Kindly note due to increased volumes over the busy holiday season, timelines & actual delivery dates may be affected depending on origin, destination, courier acceptance dates, times and other conditions, including customs delays. 

Can I send my order to a P.O. Box address? 
Unfortunately not, Pinknique does not ship to P.O. Boxes. 

Placing an order 
You will receive an order confirmation email immediately after order placement.

How to make changes or cancel my order? 
We are unable to modify or cancel an order once it has been processed, this includes changes in delivery addresses. For assistance please email us at hello@pinknique.com.

Tracking your order 
Once your items have shipped you will receive a shipping confirmation email with tracking information. Please note that your items might ship in multiple shipments on different days, each will however have their own tracking number. If you have not received an email, please contact us at hello@pinknique.com, so we can send it again.

Customs Duties 
Depending on your location, orders may be subject to import duties, taxes or other customs related charges levied by your destination country. These additional charges for taxes or customs clearance are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be, since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

Out of Stock items? 
See something you like, but it's out of stock? Please contact us with your details and we will update you when we receive stock or exciting new alternatives.  
Please continue to check our website as we continuously update our store with exciting new products.


PAYMENT

Payment methods accepted?
We accept all major credit card options (Visa, MasterCard, American Express, Discover, Diners Club, JCB) including PayPal & Apple Pay.

Gift Cards 
Unfortunately, we do not offer gift cards yet. Please ensure to sign up for our newsletter to stay up to date regarding exciting changes. 

Sales Tax 
The Federal Government requires that we collect tax for items shipped to a state where Pinknique LLC maintains a physical presence. The only applicable state as of now is Texas, United States of America.

CUSTOMER CARE

If you would like to get in touch, please go to our Contact Us Page and complete the form or email us at hello@pinknique.com, responses are usually returned within 24-48 hours.

RETURNS

Unhappy with your order? 
Oh no! Please contact us at hello@pinknique.com or via our Contact Us Page and let's see how we can resolve the issue!

Refund Policy 
Please see our full Refund Policy also under Links in the bottom navigation.

YOUR ACCOUNT

Setting up an account 
Select the Create Account link in the top navigation, and then register a new account. You will receive an email with account activation instructions. Having an account will help with faster checkout the next time you shop with us.

Reset your password 
Once you requested a password reset, an automatic mail will be send to your email with a link to reset. 

GDPR & MARKETING PERMISSIONS

Pinknique LLC will use the information you provide upon subscription / purchase to be in touch with you and to provide updates and marketing. You can choose which information you would like to receive from us:

  • Offers, Promotions & Sales
  • Newsletter & Collections
  • Blog Articles
  • Giveaways

You can change your mind at any time by clicking the Unsubscribe link in the footer of any mail you receive from us, or by contacting us at hello@pinknique.com You can manage your subscription also via this LINK

We will treat your information with respect.

TERMS OF SERVICE

Please see our full Terms of Service also under Links in the bottom navigation.

PRIVACY & SECURITY

Please see our full Privacy Policy also under Links in the bottom navigation. 

COOKIE POLICY

Please see our full Cookie Policy also under Links in the bottom navigation.